lucbd Privacy Policy

1.1 Registration and Identity Information

When you open an account with lucbd, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid email address
• Mobile number (associated with bKash, Nagad, or Rocket account)
• Username and password
• Government-issued identity document details (National ID / NID / Passport — for KYC verification)

1.2 Financial and Transaction Information

During deposit and withdrawal processes, we collect:

• bKash, Nagad, or Rocket mobile number
• Transaction amount and date
• Transaction reference ID
• Deposit and withdrawal history

1.3 Gaming and Activity Information

To improve your gaming experience, we record:

• Game history and betting details
• Records of bonus and promotional benefit usage
• VIP points and cashback information
• Session duration and login history

1.4 Technical and Device Information

Our system automatically collects the following information:

• IP address and geographic location (approximate)
• Browser type and version
• Device type (mobile, desktop, etc.)
• Operating system
• Referral URL and page view history
• Cookies and local storage data

1.5 Communication Information

When you contact us, we retain:

• Live chat conversation history
• Email content and attachments
• Details of complaints and support tickets

2.1 Service Operation and Delivery

• Account creation, verification, and maintenance
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Providing uninterrupted gaming services
• Managing the VIP program and delivering benefits

2.2 Security and Fraud Prevention

• Ensuring account security
• Detecting and investigating suspicious transactions
• Complying with anti-money laundering (AML) regulations
• Preventing multiple accounts
• Ensuring overall platform security

2.3 Service Improvement and Personalisation

• Recommending games based on your preferences
• Improving website functionality and user experience
• Displaying relevant bonuses and offers
• Detecting and resolving technical issues on the platform

2.4 Communication and Customer Service

• Sending important account-related notifications
• Sending transaction confirmation messages
• Responding to support requests
• Providing information related to responsible gaming

Retention Policy

lucbd retains your information for specified periods:

• Active account data: For the entire duration the account remains active.
• Financial transaction records: A minimum of 5 years after account closure — to comply with financial regulations.
• KYC verification documents: A minimum of 5 years after account closure.
• Gaming history and logs: Up to 2 years after account closure.
• Support communications: Up to 1 year after resolution.
• Cookies and session data: Automatically deleted after the set expiry period.

Once the retention period ends, data is securely deleted or anonymised so that personal identity can no longer be identified.

4.1 Service Provider Partners

We work with trusted technology and payment partners to operate our services. These partners are given access only to the information they need and are contractually bound to comply with our privacy standards. This includes:

• Payment processors (bKash, Nagad, Rocket)
• Game software providers
• Cloud server and hosting services
• Anti-fraud verification services

4.2 Legal Obligations

We may be required to disclose information in the following circumstances:

• In accordance with a court order or legal directive
• To assist in investigations by government regulatory authorities
• In investigations related to money laundering or financing
• To assist law enforcement in fraud or criminal investigations

4.3 What We Never Do

• We do not sell your information to advertising agencies
• We do not share information with third parties without reason
• We do not use information for marketing purposes without your consent
• We do not disclose financial information to unauthorised parties

What Cookies Are and How We Use Them

Cookies are small text files stored in your browser. lucbd uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security — these cannot be turned off.
• Functional cookies: To remember your language preferences and settings.
• Analytics cookies: For analysing and improving website usage (anonymous data).

You can control most cookies through your browser settings. However, turning off essential cookies may affect some site functionality.

7.1 Right to Access Information

You can find out at any time what information we hold about you. Email us at [email protected] and we will provide you with a copy of your stored information.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. Some information can be updated directly from the profile section of your account.

7.3 Right to Delete Information

You can request the deletion of your account and associated personal information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted. However, this may limit your ability to use some services.

7.5 Right to Data Portability

You can request your personal information in a structured, commonly used, and machine-readable format (such as CSV).

Protection of Minors

lucbd's services are strictly for individuals aged 21 and above. We do not knowingly collect information from or provide services to anyone under the age of 18.

If a minor attempts to open an account, we immediately close that account and delete the associated information. If you believe a minor is using our platform, please let us know immediately.

Responsibility Regarding External Services

Our platform includes third-party services such as game software providers and payment processors. These services operate under their own privacy policies.

lucbd is not responsible for the privacy policies of these third parties or their data processing practices. We only work with partners who maintain high security standards.

Updates and Revisions

lucbd may update this privacy policy from time to time. Changes will be communicated to you in the following ways:

• By updating the "Last Updated" date on this page
• By sending a notice to your registered email for significant changes
• By displaying a brief notification at your next login

If you continue to use our services after any changes, you will be considered to have accepted the new policy. We recommend that you visit this page regularly.